The Black Swan Hotel Kelso

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Terms & Conditions

Reservations and Payments

Reservations can be made easily through our Bookings page. Your Credit or Debit card details are required to secure your booking. Please note, payment is not taken at this stage and you will need to make payment when checking out. We accept cash and all major Credit and Debit cards.

Breakfast

Please let us know if you have any special dietary requirements. Breakfast is served 7.00am-8.30am Monday to Friday and 8.00am-9.00am Saturday and Sunday.

Security

The management will not accept responsibility for the loss of money or valuables.

No Smoking

We operate a no smoking policy throughout the building.

Check In/Check Out

Check in between 4pm and 8pm on the day of arrival unless by prior arrangement. Check out by 10.30am on the day of departure.

Cancellations

Cancellation Policy: If you fail to arrive or cancel your booking after 4pm 2 days prior to arrival, then the full amount of your booking will be due and charged to the payment card provided.